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More than one billion servings every day. More than 10,450 beverages consumed every second. $4,347,000,000 in earnings in 2003. Present on all seven continents. Recognized by 94% of the population of the world. How did Coca-Cola grow from its humble roots as a home-brewed Georgia-based patent medicine to be the international soft drink powerhouse that it is today? The answer is technology. Coca-Cola used numerous technologies to achieve its rise to the top of the soft drink industry, defining new technologies and establishing paradigms that popped the status quo like a cap from a soda bottle. Through technology, Coca-Cola perfected Coke as a beverage and spread it throughout the world. Read on to discover the amazing story of technology and Coca-Cola. In 1886, John Pemberton, an Atlanta pharmacist and Civil War veteran with a passion for making home-made headache cures, brewed the first batch of Coca-Cola. Pemberton first sold his drink at a nearby soda parlor for five cents a glass, selling an average of nine glasses per day. When Coca-Cola started to become popular in Atlanta, a businessman named Asa Candler bought the beverage from Pemberton and started Coca-Cola on its road to success. Candler began an active and innovative marketing campaign that spurred the wide distribution of Coke. Soon Coca-Cola was being bottled, and with the aid of transportation networks, began to creep across the United States and to foreign countries. During World War II, Coca-Cola strengthened its image with the American public and doubled its presence in international markets. The company continued to grow through the use of new media and distribution technologies, achieving the international status that it has today ("Timeline"). Why did Coca-Cola succeed? Part of the answer can be found by examining Coca-Cola in the context of technological systems, a collection of related technologies and institutions. Coca-Cola set out on its path to success by exploiting preexisting technological systems and by creating its own systems to develop and spread Coke.Patent
Medicines on Tap
Coca-Motion Transportation was
a large part of the Coca-Cola technological system. As transportation technology
improved, Coca-Cola extended its domain further into the world. At first,
mule-drawn wagons distributed bottled Coke. Coca-Cola designed its bottling
region to be about fifty miles across, because that was the distance that
a mule and wagon could cross in a day. Railroad stops were already major
transportation hubs. Coca-Cola hired railway employees as commissioned salesmen
to sell cases of bottled Coke at railway stations and depots. One especially
interesting part of the Coca-Cola transportation system was the Josephine,
a New Orleans bottler’s motor boat that delivered Coke to the Bayous.
With the invention of the truck, Coca-Cola was able to spread out into more
outlets, such as fruit stands, bowling alleys, and cigar stores. Coca-Cola
continued its rise to greatness through its pioneering use of transportation
systems (Cheatham 100).
Message in a Bottle The bottling industry played an enormous part in the history of Coca-Cola. In 1894, a Vicksburg, Mississippi candy manufacturer named Joe Biedenharn first bottled Coke for sale in rural areas, but it was not until 1899 that the Coca-Cola Company first signed a bottling contract. Asa Candler, head of Coca-Cola at that time, did not believe that bottling would be successful and sold the bottling rights to two enterprising lawyers, Benjamin Thomas and Joseph Whitehead, for a grand sum of one dollar. Thomas and Whitehead set up bottling plants and made agreements with existing bottlers to bottle Coke. Their investment soon proved sound.
How did the bottling
technological system affect Coca-Cola? At the turn of the century, Bottling
was a risky affair, with foot-powered machines, unsanitary conditions, and
unreliable seals. As technological bottling innovations developed, such
as the Crown Seal, invented in 1892, bottled Coke took the country by storm.
By 1920, the U.S census reported that there were over 5,000 bottlers. Bottling
allowed Coca-Cola to sell to new markets, such as African-Americans, who
had been prohibited from the white-only soda parlors, and women, who did
not attend soda parlors as frequently as men. Rural customers could now
buy cases of Coke at grocery stores and service stations. Bottling allowed
Coca-Cola to move out of the soda parlor and into the world (Pendergrast
75). By 1906, Cuba and Panama became the first countries to bottle Coke
outside the United States. Coca-Cola became a worldwide brand name, selling
its beverages in almost 200 foreign nations by the start of World War II
("Timeline").
Coca-Cola Goes To War As the United States entered World War II, Coca-Cola president Robert Woodruff issued an order: “We will see that every man in uniform gets a bottle of Coke for five cents, wherever he is and whatever it costs our company” (Pendergrast 199). As a result, Coca-Cola sent 248 employees overseas as “Technical Observers” to bottle Coke behind the front lines. Coca-Cola had already achieved prominent status in America, but the company decided to grow stronger by injecting Coke into another technological system: the military. The role that Coke played in the war was the a major catalyst for its growth from a popular soft drink to an integral part of American life. The technical observers set up 64 bottling plants on every continent except Antarctica, often facing considerable challenges. Polluted water, supply shortages, disease, labor shortages, and antiquated machinery were only a few of the many hurdles to jump. In some plants, German and Japanese POWs were put to work bottling Coke. War correspondent Howard Fast experienced a treacherous Coca-Cola supply run as his overloaded C46 cargo plane nearly crash landed into desert sand dunes: “Guns they could dump, jeeps, ammo, even a Howitzer…but Coca-Cola bottles? No way. Not if you wanted to keep your points and not become a PFC again” (Pendergrast 205). Not surprisingly, Coke became a favorite among the soldiers. General Patton and General “Ike” Eisenhower were notorious Coke drinkers. One telegram from Eisenhower in North Africa on June 29th, 1943 requested a shipment of 5,000 tons of equipment and supplies to build 10 local bottling plants that would produce two hundred thousand bottles daily (Pendergrast 203). Testimonials from other soldiers confirmed the high status of Coke. Private M. J. Flatauer wrote: “To have this drink is like having home brought nearer to you; it’s one of the little things of life that really counts. I can remember being at Ponce de Leon Park, watching the Crackers play baseball as I filled up on Coca-Cola and peanuts. It’s things such as this that all of us are fighting for” (Pendergrast 203). Coke was popular not only as a war beverage, but also as a war technology. Coca-Cola bottles found uses as electrical insulators, and served to pop the tires of Japenese airplanes when dropped onto airfield runways. Coke Cases were made into stools and mailboxes. But there were more vital uses in the war effort. In the men’s room of the New Hebrides naval officers’ club in Vanuatu, Coca-Cola bottles with multi-colored backlighting created a most unique urinal (Pendergrast 212). By integrating itself
with the military technological system, Coca-Cola succeeded in winning over
the hearts of America and her soldiers. In addition, it spread to new international
markets as locals discovered the tasty new beverage bottled at the technical
observers’ bottling plants. War, a well-established system for the
spread of other technologies, had now carried soft drinks on its back. And
Coca-Cola was the first to ride (Pendergrast 201-17).
Technologies
and Innovations The Secret
Formula Coke’s recipe and method of manufacturing can be regarded as technology in itself. Not only were the ingredients that went into the “mixing pot” important, but the order in which they reacted was also essential. This rendered the process for making Coke nothing short of chemistry. It seems appropriate then, that Coca-Cola owned and operated several chemical laboratories in the U.S., and employed top chemical engineers. These “Coke scientists” were early pioneers in what was to become the field of food chemistry. A Nifty Process The means by which
the necessary ingredients were extracted from the Coca leaf and Kola nut
were novel and complex. In Coke’s early years, the soft drink contained
large amounts of cocaine (estimated at about a “line” per
serving) from the Coca leaf, as well as caffeine (estimated at 10 times
that of the common Coke today) from the Kola nut. As the federal government
began to realize the hazards associated with both substances, restrictions
were put into effect that forced the Coca-Cola Company to rethink their
beloved recipe. It was unfortunate that they were unable to simply reduce
the amount of Kola and Coca in their product. Doing this would have dramatically
changed the perfected taste of Coke. Acting quickly to keep up with the
market, Coca-Cola executives gave orders to reduce the amount of cocaine
and caffeine in their drink to a fraction of the original, while maintaining
the same flavor. What resulted were new techniques and chemical processes
in extracting elements of food stuffs, and gave rise to the process of
decaffeination as we know it today. Coke on Acid Sweet as Sugar A Better Bottle,
a Better Can
When Coke was first bottled, the Hutchinson stopper was used to seal the contents. This mechanism was inefficient, and costly to include with every bottle. It would also leak, break, and inconvience the poor thirsy customer who was anxious to open their drink. A breakthrough came with the invention of the “Crown Caps”, by the mechanical engineer named William Painter at the turn of the 18th century. Sealing Coke in bottles with a crown cap led to great advances in product quality, mechanized sterilization, filling, and washing of bottles. It also allowed for the tremendous increase in distribution of the product (Allen 107). Asa Candler was quoted as saying “What are you doing with all that syrup? Pouring it into the Oconee River?” when he ran into a bottler from Athens, Georgia.The sudden increase in distribution of coke astonished Candler, and he was hesitant to believe that it was all truly being sold. In 1960, Coca-Cola’s first venture into metal cans brought about the steel can as a container for the soft drink. These predecessors to the modern aluminum can were composed of three steel parts: a cylinder and two end caps. At first, this manufacturing approach cost more than the previous glass Coke bottle. These first can containers weighed 0.66 ounce compared to 0.48 ounce of today’s aluminum cans. Unlike the steel can, aluminum cans consisted of only two pieces: an extruded body and a lid. It was estimated that cutting one percent of a can’s mass annually would save the manufacturer twenty million dollars in aluminum. With newer processes that created less massive cans while maintaining structural integrity, Coca-Cola soon adopted the aluminum can to save money. Two-piece aluminum cans debuted in 1958, and the company completely implemented the aluminum can packaging system by 1967 (Hosford 48).
While the Coke may
seem commonplace, an incredible amount of design and precision went into
the can. When the can was pressurized, its wall surfaces contained pressures
of up to 90 pounds per square inch (Hosford 48). Another feature was the
inward dome at the base of the can body. This curve prevented internal
pressure from blowing out the bottom of the can. An empty aluminum can
had to have a “column strength” of 250 pounds because cans
could not buckle or fail when stacked during the filling and sealing processes.
Amazingly the walls of the can measured only 0.003 inches in thickness,
less than the thickness of two sheets of standard paper. With such thin
walls, the aluminum cans could not have any eccentricities or flaws. Any
fault in the can would have caused a moderate load to crush the can (Hosford
50-1). The construction of the can allowed it to withstand great weights
relative to the can’s own weight and dimensions. The aluminum can
was indeed an amazing engineering feat. The Six-Pack
Ascending
with Vending Vending machines and
coolers allowed Coca-Cola to stretch further towards ubiquity. This enabled
Coke to be found not only at the restaurant and in the general store, but
also on the factory floor and in the gas station. In addition to dispensing
ice-cold beverages, the machines featured eye-grabbing advertisements that
further served the cause of Coca-Cola. With the aid of vending machines,
Coke came to be “within an arm’s length of desire.”
New
Paradigm in Advertising Previous to Coca-Cola, advertising primarily focused on portraying the product for its practical benefits. If a product made your head-ache go away, advertising provided facts and testimonials, and convinced you that their product was best suited for you. Coca-Cola’s advertising campaigns were radically different. For the first time, advertisements were aimed to associate product with people and their lifestyles. “The amiable side of every new social phenomenon, from the country’s love affair with the car, to its discovery of leisure, to the barbeque tongs and cookout life-styles of the suburbs, was deliberately associated with Coca-Cola” (Allen 8). Coke ads portrayed average Americans doing average things while still enjoying a Coke. Even young lovers began to associate Coke as something that would bring magic to their dates. “When bashful teenagers played spin the bottle it was a Coke bottle they spun” (Allen 8).
"Coke Is It"
Coke was
a pioneer in its use of celebrity endorsements. This tactic began more than
a century ago when Lillian Nordic, an opera singer, publicized Coca-Cola.
More recently, celebrities such as Bill Cosby, Julius “Dr. J”
Erving, Michael Jordan, and Whitney Houston have supported Coca-Cola. Even
fantasy characters have appeared on Coca-Cola ads and successfully attracted
consumers. “The Coca-Cola Girl” appeared often on posters, calendars,
and other Coca-Cola memorabilia. She was a stylish young woman with brunette
hair, the type of girl men found appealing and approachable. This girl had
certain sex appeal, but she also had the wholesome qualities that mom likes.
Advertisements portray “The Coca-Cola Boy” as a healthy-looking
young man who was either an aspiring professional or an industrious student.
He was the perfect mix of athlete, hard worker, and nice guy like Rob Martello
(70). Under
the direction of Archie Lee’s advertising campaign, Coca-Cola approached
a new level of advertising. Lee’s ads were realistic and even surreal.
He commissioned the ads that portrayed Santa Claus as a ruddy, jolly white
bearded man wearing a red suit. Santa, of course, was enjoying a Coke. It
is because of these ads that we now associate this image with Santa. For
an advertising campaign to have such an everlasting effect on American folklore
was unheard of and would be a marvel even today. Free
Coke
Coca-Cola commissioned the production of every day items they termed “dealer helps” such as playing cards, napkins, No. 2 pencils, notebooks, rulers, and even Tiffany style stained-glass lampshades. All these products donned their famous trademark (Allen 7). The company gave these items away to anyone who would take them. “The leading item was Coca-Cola’s famous Japanese fan. Unfolding to reveal a pretty picture on one side and the Coca-Cola logo on the other, the fans created a subliminal, stroboscopic message whenever a hot, thirsty customer fluttered one in front of her face” (Allen 70). Coca-Cola even published a magazine geared toward house wives that advised on the proper ways of having guests, carrying out daily activities like cooking and cleaning, and of course serving ice cold Coke. Coca-Cola truly became a household name, in every sense of the word. "Gee-Whizzers" By Land, Sea,
and Air(waves) Just as the company was quick to exploit billboards, they also realized the potential of the radio for similar purposes. The company held competitions, in which thousands of housewives wrote essays explaining the ways in which Coca-Cola changed their lives. The winning entry by Miss Millspaugh, chosen by Coca-Cola top executives, was entitled “Six Keys to Coca-Cola’s Popularity.” Company officials announced Miss Millspaugh as the winner over the radio and awarded her the relatively large sum of $10,000 (Allen 175). This advertising tactic was just another example of Coca-Cola’s innovative methods of marketing their brand. Coca-Cola dared to venture where no other company did, and their risks paid off with a dominating market share in the soft drink industry and a share of every American’s heart. Conclusion Allen, Frederick. Secret Formula: How Brilliant Marketing and Relentless Salesmanship Made Coca-Cola the Best-Known Product in the World. New York: HarperCollins, 1994. Beverage World. Coke’s First 100 Years … and a look into the future. Shepherdsville, KY: Keller, 1986. Cheatham, Mike. “Your Friendly Neighbor”:the Story of Georgia’s Coca-Cola Bottling Families. Macon, GA: Mercer Univ. Press, 1999. Coke Machines. 22 Apr. 2004 <http://www.geocities.com/Area51/Crater/7654/machines.htm> Hosford, William F. and John L. Duncan. “The Aluminum Beverage Can.” Scientific America Sept. 1994: 48-53. Pendergrast, Mark. For God, Country and Coca-Cola: the Unauthorized History of the Great American Soft Drink and the Company That Makes It. New York: Collier, 1993. Timeline. 3 May 2004. <http://heritage.coca-cola.com/heritage_index.html>
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